FAQ
Our customer service is available Monday through Friday, 9 AM to 6 PM KST. Please note that we are closed on weekends and major public holidays.
Yes, all our products are sourced directly from Korean manufacturers, and we conduct thorough inspections to ensure their authenticity and quality before shipping. If you find any defects upon receiving your order, contact us, and we will liaise with the manufacturer on your behalf.
We accept a variety of payment options, including major credit and debit cards (Visa, Mastercard, American Express, JCB), as well as PayPal.
Once an order is placed, cancellations or changes are not allowed as we immediately begin processing it.
If you're unsatisfied with your purchase, returns are accepted with specific conditions and exceptions. Please consult our returns policy for further information.
Customs duties and fees may apply depending on your country, and we do not control or estimate these costs. Please contact your local customs office for further details. Note that any customs fees must be paid by the customer, and customs clearance could delay delivery times.
For a complete list of the countries we ship to, please refer to our Shipping Information page. If your country is not listed, please contact us so we can check if shipping is possible.
Shipping costs are automatically calculated at checkout based on the destination.
If your order arrives damaged, please contact us right away. Provide your order number, a detailed description of the damage, and photos of the damaged items and packaging. This will help us file a Damage Claim with the courier. You may also want to report the issue to the courier directly for faster resolution.